Families and residents are invited to attend a 'Care Conference' shortly after admission and at least quarterly thereafter. At the 'Care Conference', a team of Sunny Hill's health care professionals, from the Nursing, Dietary, Social Services, Activities and Rehab departments meet with you to review past lifestyle problems, needs and goals, and how we can work together to accomplish them. 

Nursing services are provided by a nursing staff that consists of Registered Nurses (R.N.'s), Licensed Practical Nurses (L.P.N.'s) and Certified Nursing Aides (C.N.A.'s). R.N.'s are on duty, on-site, 24 hours a day, seven days a week. Each resident's unit is supervised by a "Clinical Coordinator"; a Registered Nurse who coordinates all resident care issues, staffing assignments and family needs for only the residents who call that avenue "home". There are designated "C.N.A. Team Leaders" who are trained to coordinate and ensure that the resident's immediate needs are met as a team.

It is not uncommon for Sunny Hill employees at all levels to remain for 20 years and more. Low staff turnover means greater resident comfort, satisfaction and care. We strive to ensure that the staff to resident ratio far exceeds prescribed levels from Illinois Department of Public Health and that the staff is actual employees of Sunny Hill, not temporary contract nursing staff.

In annual regulatory surveys, Sunny Hill consistently receives high marks from physicians, social service agencies, residents, residents' family members, staff and the community.

Many changes in the way we provide resident care are currently being implemented and are planned for the immediate future including our commitment to "Resident Centered Care", including honoring resident choices regarding bathing, personal hygiene, dining (buffet dining beginning in October 2004) and their personal daily schedules.

Hospice Care is available through our partnerships with area hospice organizations. A private room called our "Hospice Comfort Care Room" has been created in partnership with the Joliet Area Community Hospice to provide our residents and their family members privacy to deal with the special medical and personal issues in a more supportive and sensitive manner during this traumatic, trying time.

Care is provided for skilled, intermediate and respite stays.